B3byboo V&K LTD reserves the right to increase shipping costs for exceptional orders/items. You will be contacted and given the option to cancel your order if you do not wish to pay the extra shipping charge. On occasion we may ship from multiple warehouses depending on the items ordered. In this circumstance your items may arrive on separate consignment numbers and arrive at different times. However, we calculate your shipping based on your complete order.
Should our carriers attempt to make a delivery when you are not home, they will leave a card with consignment details along with the contact details of your local depot so you may arrange re-delivery on a suitable day or arrange collection from the depot. You will be given ample opportunity to respond to the carrier, if you do not respond to the calling card the goods will be returned back to us. There will be a return to sender charge incurred currently £12.95 per parcel*. If you do not receive your order or have not been contacted by us within 4 working days please contact us to track your order.

We aim to dispatch 100% of orders received before 14:00pm the same day. Any errors found on orders, for example address details or payment details may delay your order. We cannot be held responsible for delays due to inaccuracies or further security checks. We may require additional verifications or information before processing and shipping any orders, which in turn may delay your order. For our standard delivery timescale please see table above. For our express delivery please allow 1-2 days. In both cases we regret we cannot guarantee delivery service or times. In the rare event that the carrier fails to deliver within the specified time, 7 days must be allowed for the consignment to be located. If the delivery time falls outside 14 days from order you will be entitled to cancel. From time to time we may use more than one carrier for your order; in this case parts of order may arrive at different times.

For orders that result in a failed delivery due to no one being able to sign for delivery or for orders that are returned to sender, a £12.95 carriage charge per parcel may be applied*

If your item is not in stock, we will back order for you. You will need to select pre-order (if applicable) and make payment as you would for an item in stock.  You will always be emailed with the option to cancel your order if you would rather not wait.  All orders are accepted subject to availability.

Please note in rare cases your order may be sent in more than 1 parcel and/or via separate couriers; this is especially true for orders that include furniture sets not stocked by us, but delivered direct from the manufacturer. If you do not receive everything you were expecting in your delivery, please wait a further 2 working days before contacting us as the goods might be in transit.

Our standard Delivery Fees do not apply to items shipped outside of the UK. Please refer to the product page for international delivery charges (if applicable) specific to the product.

Please see the product detail page for the delivery lead times. Our standard Free Delivery and Express Delivery Services excludes deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isle of White, Scilly Islands, and the Channel Islands (Jersey & Guernsey). Delivery fees to these areas are stated in the table above and will be shown at checkout. You will need to select the applicable option at checkout. Selection of the wrong delivery method for you region could result in a delayed order.

All deliveries are subject to stock availability and credit card authorisation but also that you are available to accept the delivery. Please see below for a breakdown of when you can expect to receive your delivery:

Orders Successfully Placed Before 2.00pm Monday to Friday are despatched on the same day and delivered within 2-7 working days using our Standard Free Delivery Service.

Orders Successfully Placed Before 2.00pm Monday to Friday are despatched on the same day and delivered within 1 working day using our Express Delivery Service.

Orders after 2.00pm will be despatched the following working day.

Weekend Orders (Saturday/ Sunday) are Despatched on the next working day.

*Please Note the Above applies to UK Mainland Deliveries Only. Please allow additional days for deliveries to Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isle of White, Scilly Islands, and the Channel Islands (Jersey & Guernsey).

*For delivery before christmas, your orders must be placed by 2PM on 21 December 2023. Any orders placed after this time and date will not be delivered until after christmas. Please note that orders delivered using our standard FREE Delivery Service cannot be guaranteed for delivery before Christmas. Therefore, to ensure delivery in time for christmas, we will suggest you choose our Express Delivery Service and place your order by 2PM on 21 December 2023.

Your order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit/debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to the credit/debit card used in the order for the amount charged. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our sales department. We may require additional verifications or information before processing and shipping any orders, which in turn may delay your order.

All goods must be inspected as to satisfactory quality and any shortages or damage in transit (packaging showing signs of damage in transit must be signed ‘box damaged’) along with any defects must be reported initially by telephone to lilycuddles within 48 hours of receipt and then by e-mail ; b3byboo.ltd1@gmail.com. Any claim for damage after this period will not be accepted. If your purchase is found to be damaged or defective upon receipt we will arrange return or collection, replacement or a full refund.

We are happy to refund or exchange any product* returned within 30 days of purchase (excluding delivery charges), as long as it is returned in its original state, unused and in original packaging.

*Exclusions – toiletries, and personal products such as breast pads and nappies, changing mats, briefs and products that have been personalised, software, DVD’s, food (including formula milk), TENS machines, gift vouchers, gift cards and opened mattresses, If any products are returned that were part of a multi-buy promotion then all items must be returned.

*This does not affect your rights if the product is faulty or misdescribed.

N.B. For Christmas 2023, items purchased between up until 25 December can be returned up until 31 January 2024, subject to all other terms and conditions of our Returns Policy.

You must notify us within 30 days of receipt. To request a return . You can also email us at b3byboo.ltd1@gmail.com . Please make sure to provide your name, order number, the product description and the reason for return. You can also do so by logging onto your account and visiting the returns section of your account. Please note that if you are returning an item due to you deeming it to no longer be suitable or fit for purpose, you must return the item unused, in it’s original package, and resalable condition.
Once your return is authorised we will provide you with an email including all of the information you need to get your return back to us.

If you are returning an item due to fault, please note that all faulty items would have to be inspected to confirm the fault. In this case, You will need to contact us via writing, email, or over the telephone to arrange the return and a Returns Identification Number will be issued. We will not accept returns of stated faulty items without a Returns Identification Number. Please follow the steps above to obtain a RIN before sending us your item(s).

We cannot accept responsibility for Returns until they arrive safely in our warehouse. We recommend the item is insured if returning yourself. Upon return and satisfactory inspection you will receive a full credit. Please note you have a statutory duty to take care of goods that are returned to us we therefore recommend they are carefully packed to avoid any damage in transit. Please use clear tape when securing, do not use ‘gaffer tape’ as this cannot be cleanly removed. If a collection is scheduled and you are not at home as arranged you may be charged £12.95 for the aborted collection. It is recommended that the original packaging be retained in case you need to return the product for service in the unlikely event a fault develops. This does not affect your statutory rights.

It may take up to 14 days from receipt in our warehouse for each individual return to be processed. We will only refund the reasonable cost of transit/postage (up to £7.99) where the return was due to an error on our part.

Once replacement has taken place, we will endeavour to deliver your product back to you. If delivery is unsuccessful and returned to us, we will hold this product for 3 months from date of return. After this period, the item may be destroyed.

You can request to return an item delivered direct from manufacturer. However, you will need to contact us first to discuss your return within 28 days of delivery providing the item is in its original packaging and in pristine condition, by emailing returns@lilycuddles.co.uk.